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Original topic:

Netflix Not Compatible

(Topic created: 01-10-2022 07:10 PM)
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NickBudro
Asteroid
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Hello. I am unable to use the Netflix app since updating to the Android 12 beta OS on my Samsung Galaxy Note 10 plus. When opening the app, I receive an error to update to the latest version of Netflix. However when I go to the Google Play store to do so, it only gives me the option to open the app, with a message stating that it is not compatible with my device. This may be due to the beta program, however, I haven't read any comments saying others have the same issue. I have disabled the app, cleared cache, and restarted my device with no resolve.  I even contacted Netflix for support, but they suggested reaching out to the manufacturer.  Please advise if there are any other fixes for my issue.
9 Replies
kovaB
Cosmic Ray
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Me to
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USBetaModerator
Beta Moderator
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Hello @NickBudro ,

The issue is happening on beta software across multiple devices. It would be best to check with Netflix developers if they can modify they play store compatibility to support beta program. 

Regards
One UI Beta Team

NickBudro
Asteroid
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Thank you for your response, but I did communicate with them, and they passed the ball back to the manufacturer (Samsung)🤷
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dte230
Galaxy
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For all having issues with 12 beta, this is the answer from google...our phones are basically hosed up because Samsung won't provide a fix. You have the list is beta users and can certainly send a link or provide a clean OS. This NOTE10 is pretty much useless. Samsung, I'm outa here....this is unacceptable, everyone stones rocks at each other, I expect more from Samsung

googleplay-support@google.com
Tue, Mar 15, 4:48 PM (14 hours ago)
to me

Google
Hi,

Thank you for contacting Google Support.

This is Justine and I'll be handling your case. I hope that this email finds you well. We appreciate your patience waiting for our response and we apologize for the delay.

I sincerely apologize for the delayed response in regards to your inquiry. As a precautionary health measure for our support specialists in light of COVID-19, we're adjusting work schedules and operating with a limited team.

I understand you're reporting that your phone is not supported by Play Protect and you're having issues updating your Netflix. I know how important this is to you. Rest assured you've reached the right person to help shed more light on this.

Check your Play Protect certification status
Devices that are Play Protect certified:

Include proprietary apps under license from Google
Have passed Android compatibility testing
Only Play Protect certified devices are eligible to include Google apps, like the Google Play Store app.

Check your Play Protect certification status
Open the Google Play Store app Google Play.
At the top right, tap the profile icon.
Tap Play Protect.
Under "Play Protect certification," find out if your device is Play Protect certified.
What it means if your device isn't Play Protect certified
If your device isn't Play Protect certified, Google doesn’t have a record of the Android compatibility test results.

Keep in mind that:

Devices that aren't Play Protect certified may not be secure.
Devices that aren't Play Protect certified may not get Android system updates or app updates.
Google apps on devices that aren't Play Protect certified aren't licensed and may not be real Google apps.
Apps and features on devices that aren't Play Protect certified may not work correctly.
Data on devices that aren't Play Protect certified may not back up securely.
What to do if your device isn’t Play Protect certified
If your device isn't Play Protect certified, we recommend you contact your device manufacturer. Ask for a fully tested, Play Protect certified device.

You may also elect to and refer to these additional resources about Play protect certification.

You can consider me a friend here at Google who is always willing and happy to help you with your concern. If you have any questions, don't hesitate to ask. We appreciate your cooperation and understanding.

Within 48 hours of our last interaction, you'll receive a short survey via email. We’d love to hear your feedback about our interaction today and your overall experience with Google support.

 

Thanks!
Justine
The Google Support Team

Google Google Help Center
© Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043

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SamnTysmome
Cosmic Ray
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I just tried Netflix on the beta, mine is working fine. Sorry some of you are having problems.
Chef31684
Red Giant
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Working fine here. But I think you have to be on Netflix Beta build for it to work.
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1775gam
Constellation
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I just tried the Netflix app after reading this post. It's working fine for me on beta 3. Sorry...
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jmckeejr
Asteroid
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It's working fine for me also. Have you tried uninstall and reinstall?
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NickBudro
Asteroid
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I have done all that I can think of (or recommended) but no resolve. I figured at this point, I'm just going to have to wait until the stable update is released and keep my fingers crossed.
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