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Original topic:

ONEUI Beta: SmartSwitch not showing downgrade option

(Topic created: 11-17-2021 02:53 PM)
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dlelacheur
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ā€Ž11-09-2021 03:27 PM in 

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After un-enrolling from the ONEUI 4 beta I am not seeing the downgrade option when connecting my phone  to my PC using  SmartSwitch. Has anyone experienced the same behavior?


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dlelacheur
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ā€Ž11-17-2021 02:53 PM in 

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Hello, my S21 Ultra has been in withdrawn status for beta since 11/9 and still no option in SmartSwitch to rollback. Now that OneUI 4 is GA I received a message stating to remove the beta as I would get no future updates. I don't have a Samsung Center near me and SmartSwitch is still not working. What are my options?
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joemonkey
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ā€Ž11-22-2021 07:53 AM (Last edited ā€Ž11-22-2021 07:55 AM ) in 

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@dlelacheur

i am using SmartSwitch on my Mac and I have the exact problem as you - i DO  NOT see the downgrade option.

and yes i have already withdraw from the beta.

it does not look like Samsung customer support is doing a good job helping here.

have you resolved this?  if so, care to share the solution?

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