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Original topic:

Secure Folder

(Topic created: 10-22-2023 10:00 AM)
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JJay0416
Constellation
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I'm currently on One UI 6 Beta 8 and I still have an issue with turning on Secure Folder. I click the continue button however,

image


 I get an error saying to contact customer service. Does anyone know how to fix this issue or is it maybe one of those cases where things don't work in beta versions?
4 Replies
ayuz
Astronaut
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Try clearing cache partition maybe it will work after that, to do so : shutdown the phone, press and hold the power key and the volume up key simultaneously until the Samsung logo is shown, release the keys and you have the options to wipe the cache partition. Use volume keys for up and down and power button for " okay " . Hope this will work for u.
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JJay0416
Constellation
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Thx but I always make it a habit to clear my cache after every update, so I know for a fact that I've tried that.
prenia
Astronaut
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Fraud hacked ph
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USBetaModerator2
Beta Moderator
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Hello,
Thank you for your feedback.

Please use the latest Samsung Members app to submit an error report (Samusng Members One UI Beta Program Beta Feedback Error Report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

- To provide UX or UI-related feedback, such as usability or feature suggestions, select "Beta community Suggestions" in the Beta recruitment notice of Samsung Members app.

We appreciate your contribution to the Beta Program.

Regards,
One UI Beta Team

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