Sim change sprint to T-Mobile

[Snibe]

Yesterday I updated my sim from sprint to T-Mobile and now I can't access the Samsung members app and it says my phone is not registered.   How can I fix this?

[ZipperChef]

Go to a browser https://www.samsung.com/us/account/signin/ see if you can sign in to your members acct. Then you can see if it's an acct issue or app

[Snibe]

Pretty sure I am that's how I am posting here now.  Is there a different site to go to?

[Snibe]

Yes I was able to login at that link

[ZipperChef]

Ah, I guess so. Have you tried going to the app info on your phone and clearing cache/data. If not maybe uninstall and reinstall the app.

[Snibe]

Yes I've done both.  

[ZipperChef]

Bummer. You need someone smarter than me then. Good luck. There are more forums on the samsung site that aren't beta related. Maybe someone has had that issue and posted a fix.

[Snibe]

Thanks I appreciate the help though!

[ZipperChef]

Sure, Glad to help, or not I guess.

[USBetaModerator · Accepted solution]

Hello @Snibe ,

Please check our response to your message.

Regards

One Ui Beta Team