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Original topic:

YouTube full screen locks phone?

(Topic created: 11-04-2021 06:15 AM)
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Abhi98
Asteroid
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When you go to Fullscreen, screen goes black, screen locks and it's asking to unlock again. After unlocking it goes through the same cycle. Anyone else?

1 Solution


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Solution
USBetaModerator
Beta Moderator
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Hello @Abhi98 ,

Please erase the device cache using steps below. If issue persists, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Side key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Side key to select.
  7. Press the Volume down key to highlight Yes, then press the Side key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Side key to restart the device.

Regards,
One UI Beta Team

 

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8 Replies
usersDyMzx9uiD
Constellation
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Same here, but I've noticed that it is not just YouTube. It happens every time my phone attempts to go into landscape mode. It instantly goes back to the lock screen.
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Abhi98
Asteroid
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Yes I noticed same. It's happening with any video app on full screen
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user365170tdJ15
Honored Contributor
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Which carrier do you use?
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Abhi98
Asteroid
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T-Mobile
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Solution
USBetaModerator
Beta Moderator
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Questions

Hello @Abhi98 ,

Please erase the device cache using steps below. If issue persists, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Side key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Side key to select.
  7. Press the Volume down key to highlight Yes, then press the Side key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Side key to restart the device.

Regards,
One UI Beta Team

 

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Abhi98
Asteroid
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I have sent the error report. I will try wiping cache
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Abhi98
Asteroid
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Wiping cache may have fixed the issue. Not happening after reboot.
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userZWz4KpTY8g
Asteroid
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Same happened to me
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