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I had a similar issue. spoke to them a few days ago because I received a cancellation notice. I have my note20 ultra, and my wife's s20 ultra. Care+ on both. Both on the same card. Thee have for some reason had issues charging one or the other on a number of occassions on a good card. The same day they said they couldn't charge my card, the successfully show a charge for my wife's phone. Same card. can show attempts etc... and how my card was never even attempted for my phone's care+. Nope, nothing. Was supposed to be contacted by samsung yesterday. As far as I'm concerned, they breached the contract so if my phone is damaged?.. I will not pay them, as per our company attorney. No way for me to re-start the subscription either allegedly. I even tried for the last 3 days to update credit card/account info?.. nothing.. 3 days of "can't do that at this time" <edit>
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