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Constellation

Lock screen message ads

Hello everyone,

 

I have the SAMSUNG Galaxy Note 10+ and I am getting intrusive message ads on my lock screen (screenshot attached). Worth noting is the screen will stay on indefinitely once I receive one of these message ads.

 

I attempted to turn off notifications through the messaging app as well as through settings, but that did not solve the issue. I also deleted a lot of apps and checked my recently used apps, also to no avail.

 

I would appreciate any help. Thanks in advance.

 

screenshot.jpeg

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Samsung Moderator
Samsung Moderator

Re: Lock screen message ads

Hello,

 

What type of ad messages are you receiving? Are you receiving them in your text messages? Have you tried contacting your carrier to see if they have any options for you?

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Constellation

Re: Lock screen message ads

Hello. Thank you for your reply. I am not sure what you mean by "type of ad messages". They seem to be local ads. I am not receiving them in my text messages. I contacted my carrier and asked them to disable ads and they claim to have done so.

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Constellation

No more ads Samsung

I don't like the fact that ads are popping up on my phone

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Samsung Moderator
Samsung Moderator

Re: No more ads Samsung

Hey there.

In regards to your ad popups, do you notice the ads when you're using a certain application?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Ads in Samsung Music

I saw the same thing. I am not happy about this and am considering other devices as an option. I've never been more dissatisfied with a product and company that is this intrusive. 

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Cosmic Ray

Samsung music app has adds

Since the last update of the samsung music app in the playlist there is adds this is ridiculous!!!!!

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Constellation

Advertising in stock apps is not acceptable

I just wanted to raise my concerns and see if Samsung has an offcial response in regards to putting advertisements in stock apps such as Samsung Music and Weather app. Why are you so disrespectful towards your paying customers? 


This is not ok. I was looking forward to the new Note and I am due an upgrade but seeing this type of behavior makes me very hesitant to spend money on such device and get bombarded with apps when I try to do something. 


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Constellation

Ads in Samsung Apps

Samsung has lost their minds! Now in these $1k and up phones, not only did they take the 3.5mm jack away, we have ads in Samsung aps now. Been a Samsung customer since back in flip phone days and this is getting too much. I get that "it's only a small banner at the top..no big deal", but what's next? Lock screen ads? Ads in the dialer? Have to watch ads to use the phone? I'm done...

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Asteroid

Ads in stock Samsung apps

I've seen a bunch of others comment about this issue online, but I'm seeing an increased number of ads in stock apps like Samsung Pay and weather. They're pop-up ones, appearing at the top and bottom of the weather app and on top of the pay screen in Samsung Pay. I've disabled customization service numerous times, and I've even reset my phone and made sure to disable customization service from the get go. Does anyone know how else I could solve this issue?

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