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Bixby Voice Not Working

(Topic created: 04-30-2018 09:44 AM)
usernXeOrnHbDb
Constellation
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Samsung Apps and Services

Samsung I am getting very frustrated with your new S8 Plus and Bixby. When the Bixyby Voice first rolled out it was working great then the Bixby Voice activation stopped working after an update ( Bixby would not wake up using my voice would only work when manually pressing the designated Bixby button).  I tried clearing cache, deleting data on Bixby Voice, and Bixby Home. After doing this Bixby voice would would say when trying to train my voice Bixby Can Not Hear You no matter what I tried with the distance of the phone or how loud I spoke.

I also deleted the Cache Partition but it didn't work.  After numerous days Samsung Support contacted me via Facebook messaging and suggested that I uninstall updates to Bixby Voice and Bixby Home.  I was able to retrain my voice and I was Happy.  The next day the Bixby Voice Activation stopped working again.  

Samsung, when will this be fixed.  This is the first time I have thought about getting rid of Samsung and I have been with you since the S3 and and all Televisions are Samsung.

Please provide me with an answer to a workaround or when will the update fixing this problem be out?  You have known for weeks that others have the same problem!

 

I have attached a screen shot when you try to train my voice when starting Bixby.

 

Thank you

Doug

 

Processes already tried but Have Not Resolved Issue:

The Bixby Voice App was the current app when it stopped working 3 weeks ago

I uninstalled updates on Bixby voice when suggested by Samsung FB support (it worked then stopped again the next day.)

Cleared Cache Bixby Home and Voice

Deleted Data Bixby Home and Voice

Deleted Cache Partition

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userkPxJI1Y2cB
Constellation
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Samsung Apps and Services

Exactly my issue! Did you find out how to fix this?

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SJohnson
Samsung Care Ambassador
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Samsung Apps and Services

You have to disable your mic permission for Kik. If you don't have kik then it's a 3rd party app. Go into all of your third-party apps and disable the mic permission




Mjwah
Constellation
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Samsung Apps and Services

thank you!!! I disabled the mic permission in KIK and now Bixby voice wake up is working again

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Pooch
Cosmic Ray
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Samsung Apps and Services

Same here and Samsung once again isn't acknowledging this issue with this model as the did with the 8.

Model: SM-G965U

Baseband: G965USQU1ARBG

Carrier: T-Mobile

Android 8.0

 

usercQhTrXN0NC
Constellation
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Samsung Apps and Services
No help. Didn't work
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Samsung Apps and Services

Hey, @useraYmEfWnVTF, would you mind sending me some information about your device?

* Model Number

* Baseband Version

* Carrier

 

You can find this information in Settings > About Phone. Thanks!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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useraYmEfWnVTF
Astronaut
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Samsung Apps and Services

Hi.  I am having exact same issue.  Just got my S9+ yesterday.  Did you find fix?

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Pooch
Cosmic Ray
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Samsung Apps and Services

No

Still waiting on Samsung

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Samsung Apps and Services

Hey, I hope you are doing well. I just wanted to reach out to you about providing us with that information about your device.

 

If you need help with anything else, please let us know and our community will be happy to help!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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userhGrF6kBKWI
Constellation
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Samsung Apps and Services

My bixby ins't working either. When I call jt the icon will pop up by then It won't speak and stop working shortly after

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