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Bixby Voice Not Working

(Topic created: 05-21-2018 07:32 AM)
usernXeOrnHbDb
Constellation
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Samsung Apps and Services

Samsung I am getting very frustrated with your new S8 Plus and Bixby. When the Bixyby Voice first rolled out it was working great then the Bixby Voice activation stopped working after an update ( Bixby would not wake up using my voice would only work when manually pressing the designated Bixby button).  I tried clearing cache, deleting data on Bixby Voice, and Bixby Home. After doing this Bixby voice would would say when trying to train my voice Bixby Can Not Hear You no matter what I tried with the distance of the phone or how loud I spoke.

I also deleted the Cache Partition but it didn't work.  After numerous days Samsung Support contacted me via Facebook messaging and suggested that I uninstall updates to Bixby Voice and Bixby Home.  I was able to retrain my voice and I was Happy.  The next day the Bixby Voice Activation stopped working again.  

Samsung, when will this be fixed.  This is the first time I have thought about getting rid of Samsung and I have been with you since the S3 and and all Televisions are Samsung.

Please provide me with an answer to a workaround or when will the update fixing this problem be out?  You have known for weeks that others have the same problem!

 

I have attached a screen shot when you try to train my voice when starting Bixby.

 

Thank you

Doug

 

Processes already tried but Have Not Resolved Issue:

The Bixby Voice App was the current app when it stopped working 3 weeks ago

I uninstalled updates on Bixby voice when suggested by Samsung FB support (it worked then stopped again the next day.)

Cleared Cache Bixby Home and Voice

Deleted Data Bixby Home and Voice

Deleted Cache Partition

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Samsung Apps and Services

Hey, @user4oxDCDRvXG, I really appreciate you taking the time to reach out to us about this.

 

Would you mind providing us with some information about your device?

* Model Number

* Baseband Version

* Carrier

 

You can find this information in Settings > About Phone.

 

If you could also provide me with some information about your Bixby Home and Voice.

 

You can find this information in Bixby Home > Settings > About Bixby. Thanks!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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user4oxDCDRvXG
Constellation
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Samsung Apps and Services

Carrier - Sprint

Model # SM-N950U

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Samsung Apps and Services

I really appreciate that information, @user4oxDCDRvXG. Would you also mind providing your Baseband Version and your Bixby Home and Voice versions?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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Samsung Apps and Services

Hey, I hope you are doing well. I just wanted to check in to see if you could provide me with that additional information about your device?

 

If you need help with anything else, please let us know and our community will be happy to help!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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userVnbj27RiYw
Constellation
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Samsung Apps and Services

I tried all solutions that been proposed still bixby voice does not respond.
when I click bixby button home pups up when I hold nothing happens.

model number: SM-N950F

Based version: N950FXXU5CRK4

 

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Samsung Apps and Services

I really appreciate that everyone took the time to reach out to us about this. Is anyone noticing this behavior still?

 

If we can help with anything else, please let us know and our community will be happy to help! I hope you have a great day.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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userS3VYVLwXZr
Constellation
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Samsung Apps and Services

tried that, restarts the app, asks me to accept all the permissions and say that i read the terms and conditions, then I press next, and it takes me to bixby home.

 

also in settings i dont have bixby voice setting or something like that, and noticed everyone else has it and can togle it on or off, i dont  have that setting in the three dot settings menu of bixby home. 

 

i have my s8+ since last summer and never had bixby voice on my phone.

 

please, help

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Samsung Apps and Services

Hey, @userS3VYVLwXZr, thanks for clearing that up.

 

Could you give us a little bit of detail about your device?

* Model Number

* Baseband Version

* Carrier

 

You can find this information in Settings > About Phone. Thanks!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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userS3VYVLwXZr
Constellation
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Samsung Apps and Services

Trevor,

 

Thanks for promt response.

 

Model number: SM-G955FD

Baseband version: G955FXXU1CRD1

Carrier: Vivacell MTS

 

It is an Armenian carrier. My friends is using the same carrier with the same S8+ phone, with an active bixby voice. Hope this helps.

 

Thanks in advance.

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Samsung Apps and Services

Hey, I hope you are doing well, @userS3VYVLwXZr. I appreciate you taking the time to get that information together for me.

 

We only have US devices here to test, so we can only offer limited support for your device. For the highest level of support, we suggest that you reach out to your regional support.

 

Have you already attempted to clear the data for your Bixby Apps by going to Settings > Apps > Bixby Voice > Storage > tap "Clear Data"?

 

Repeat this action for Bixby Home, Bixby Service, Bixby Service, Bixby Vision and Bixby Voice and let us know if this helps after reinstalling updates. Thanks!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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