Original topic:

Bixby Voice Not Working

(Topic created: 08-04-2017 04:55 AM)
usernXeOrnHbDb
Constellation
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Samsung Apps and Services

Samsung I am getting very frustrated with your new S8 Plus and Bixby. When the Bixyby Voice first rolled out it was working great then the Bixby Voice activation stopped working after an update ( Bixby would not wake up using my voice would only work when manually pressing the designated Bixby button).  I tried clearing cache, deleting data on Bixby Voice, and Bixby Home. After doing this Bixby voice would would say when trying to train my voice Bixby Can Not Hear You no matter what I tried with the distance of the phone or how loud I spoke.

I also deleted the Cache Partition but it didn't work.  After numerous days Samsung Support contacted me via Facebook messaging and suggested that I uninstall updates to Bixby Voice and Bixby Home.  I was able to retrain my voice and I was Happy.  The next day the Bixby Voice Activation stopped working again.  

Samsung, when will this be fixed.  This is the first time I have thought about getting rid of Samsung and I have been with you since the S3 and and all Televisions are Samsung.

Please provide me with an answer to a workaround or when will the update fixing this problem be out?  You have known for weeks that others have the same problem!

 

I have attached a screen shot when you try to train my voice when starting Bixby.

 

Thank you

Doug

 

Processes already tried but Have Not Resolved Issue:

The Bixby Voice App was the current app when it stopped working 3 weeks ago

I uninstalled updates on Bixby voice when suggested by Samsung FB support (it worked then stopped again the next day.)

Cleared Cache Bixby Home and Voice

Deleted Data Bixby Home and Voice

Deleted Cache Partition

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userbQCez0ot08
Asteroid
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Samsung Apps and Services

I'm having the same issue, tried everything including factory reset. I've sent an error system log to Samsung which they requested on 25th August but they still haven't got back to me yet.  I noticed if you try and record using the microphone when this occurs there is just white/static noise.  There is a post on here with a work around only not a fix, but they reset their Tab S4 to its orignal settings but didn't activate Bixby and are just using Google Assistant.  So far they said the issue has not returned. I hoping Samsung sorts this out.  I haven't come across many people who are having similar issues on their tablets

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userJqrhfCIfuM
Constellation
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Samsung Apps and Services
I have a brand new S21 and having the same problem. I called support and I allowed them to remote to my phone. They still couldn't fix it.
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