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Asteroid

Re: Bixby not updating in Active2

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A step by step of what you did would be very helpful to try out your possible solution. I went into each of the apps and the "Accounts" section, and there is no way to update/change this. Furthermore, I can log in to the Samsung app store with the watch and download apps and install them, so the watch is logged in to my Samsung account, as far as if Bixby is logged in, if the watch is logged in, then Bixby by default should be too. Samsung, ANY HELP>??????

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Constellation

Re: Bixby not updating in Active2

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Finally, something that worked. Apparently their terms updated and I had to accept them again.  Thank you! 

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Astronaut

Re: Bixby not updating in Active2

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Get rid of Bixby!

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Astronaut

Re: Bixby not updating in Active2

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Oh and call Samsungs help line, they're great!!

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Astronaut

Re: Bixby not updating in Active2

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Geez guys, I've used Samsung for years, just callem!!

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Asteroid

Re: Bixby not updating in Active2

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Wow! Great advice, thanks for being completely unhelpful.

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Astronaut

Re: Bixby not updating in Active2

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Found out I am not the only one who has the exact same error. My watch is deaf now.

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Constellation

Re: Bixby not updating in Active2

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Hi, I had the same problem with mine. Back up all your data and reset the watch. Mine works fine now. Hope that helped. 

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Samsung Moderator
Samsung Moderator

Re: Bixby not updating in Active2

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I would like to look into this further. Can I please have your:

 

Full model number:

Baseband version:

Bixby Version:

Service Provider:

LTE or Bluetooth:

Device your watch is paired with:

Android version on your device:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Bixby not updating in Active2

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Same issue here. And the backup/reset/restore is not a good solution at all if you use Samsung Pay, because then you have to re-import all your payment cards. It'll probably take an hour to backup, restore, setup pay all over. Big pain, that should be the absolutely last resort.

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