JUMP TO SOLUTION Solved

Original topic:

Bixby voice disappeared

(Topic created: 03-20-2018 05:13 AM)
CLF
Samsung Care Ambassador
Options
Samsung Apps and Services

 After I received the email notification I cleared  the cache and data to get it up and running. I downloaded some more Bixby updates.  I've been running Bixby voice for about a week without any real issues. I was going to try the new enhanced voice recognition in setting and made the mistake of clearing the original voice wake up command and then in setting/apps cleared the cache and data for all Bixby entries. When I restarted Bixby voice was gone. No trace of it in settings, long pressing the Bixby button does nothing.  I have no idea what happened. Any thoughts would be greatly appreciated. Thank you 

0 Likes
Reply
56 Replies
Solution
SamsungCamp
Comet
Options
Samsung Apps and Services

@Clf When you say you cleared the cache and data, which apps did that apply to? Just Bixby Voice? Or all the related apps? Or have you cleared the cache from your phone overall? I am just making sure I understand the specifics of what transpired.

View solution in context

0 Likes
Reply
CLF
Samsung Care Ambassador
Options
Samsung Apps and Services

Hey, 

I cleared the cache and data in Bixby Global Action, Bixby Home, Bixby Service, Bixby Vision and Bixby Voice. I don't if this makes a difference but instead of restarting I powered the phone off for a cold boot.   

Thank you for getting back to me so quickly I expect you have thousands of posts to sort out every day and I appreciate your looking into this. 

CLF 

 

0 Likes
Reply
CLF
Samsung Care Ambassador
Options
Samsung Apps and Services

Hi SamsungCamp, 

I just wanted to let you that Bixby voice seems  to be coming back. 

The only available options in the settings menu were Bixby Home cards. 

I cleared the cache and data for the five Bixby entries and restarted the phone. The setup process  didn't go through the voice setup.  I looked into Bixby setting and now see all of the voice settings are back. I exist settings, and Bixby Home. I then long press the Bixby button but it doesn't activate Bixby voice. I then go into system settings and clear the cache and data for Bixby voice and restart the phone. The  setup for Bixby voice  started and went through the entire process. Long pressing the Bixby button activates Bixby voice.  I say hi Bixby  and she responded with hey there. Voice wake up is working perfectly again as well. I think it synced with my Samsung account because some of the data in my Bixby has mysteriously returned. I'm back at level 7 There so easily set up I deleted my old quick commands to start fresh. 

I'm going to start working with Bixby now to see if everything is working properly.

Thank you for your efforts on my behalf and I'll be sure to let you know how things work out. 

CLF 

 

 

0 Likes
Reply
user0Wy5RM9IJZ
Constellation
Options
Samsung Apps and Services

No this didn't work 

0 Likes
Reply
SamsungCamp
Comet
Options
Samsung Apps and Services

Good afternoon @user0Wy5RM9IJZ

 

So just to be clear, has your Bixby Voice application also disappeared?

0 Likes
Reply
userf7VXQYWzUt
Constellation
Options
Samsung Apps and Services

I have galaxy s9. My bixby voice disappeared. I cant long press anymore.

I cant see anything on bixby home. Clearing chache from setting doesn't  do anything

0 Likes
Reply
KingBeefVI
Halo
Options
Samsung Apps and Services

I just experienced the same about 10 minutes ago. I have Bixby home but I can't get Voice to come up. Nothing in settings either.

0 Likes
Reply
MaTiCeK
Constellation
Options
Samsung Apps and Services

The exact same thing happened to.my Galaxy S9+ today.

0 Likes
Reply
John Greene
Constellation
Options
Samsung Apps and Services

Mine too, and still looking for ways how to resolve it. 

0 Likes
Reply