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Original topic:

Can't add multiple items to cart

(Topic created: 02-14-2021 08:17 AM)
usereHnS9nP58j
Constellation
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Samsung Apps and Services

I am purchasing a note 20 ultra and I would like a watch to go with it. During checkout it gives me the option for some add-ons, but they're limited and not what I want (active 2 w/ cellular). So when I leave the checkout process (with phone still in cart) I add the watch of choice to my cart. I go to checkout and now only the watch is in my basket, no phone. If I try to re-add the phone it just clears the watch out leaving just the phone. Samsung rep through chat said items must be purchased seperately. WHAT?? 

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userCVN7pSKgqi
Constellation
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Samsung Apps and Services

I was just wondering the same. Why do they have to be purchased separately. That seems like a waste of time. Not very efficient.

Solution
SamsungJace
Community Manager
Community Manager
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Samsung Apps and Services

It is understandably frustrating, however, it is true that these items would have to be purchased separately. Apologies for the inconvenience. 


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usermTwWvQBj2Q
Constellation
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Samsung Apps and Services

In what universe is this a solution?  This is simply a statement about how a solution does not exist. I assume Samsung is deliberately not adding this feature, no idea what the underlying reason is. 

SamsungQue
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!

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