Original topic:

Can't backup my secure folder

(Topic created: 05-10-2021 06:53 AM)
user65GOSNwHAN
Asteroid
Options
Samsung Apps and Services
Hey you guys. I would like to know if anybody else is having this issue with backing up to secure folder. M?y secure folder takes up 2.2 gigs of space and my internal storage has more than 7 gigs but when I try to back on my secure folder it says I have less than 2.2 gigs of space available for secure folder storage. I deleted a lot of things and for some reason no matter what I do I still can't get the space that I need so if anybody else has this issue how did you solve it? #securefolder #backuperror #backupissues

image


image


5 Replies
TheGalaxy
Supernova
Options
Samsung Apps and Services
I think secure folder uses different storage chip on the board. Not the main storage. That's how it gets to be secure
user65GOSNwHAN
Asteroid
Options
Samsung Apps and Services
Do you know what I can do to free up some of that space?
0 Likes
TheGalaxy
Supernova
Options
Samsung Apps and Services
Photos take the most space
0 Likes
MrJell_Lee
Nebula
Options
Samsung Apps and Services

did you manage to fix the issue?

user65GOSNwHAN
Asteroid
Options
Samsung Apps and Services
Yes I had to basically make a new folder (outside of secure folder), transfer everything from my secure folder to the new folder, and then when I got my new phone I just added that folder back to the secure folder. Customer service told me secure folder data is not saved to the cloud anymore and that's the only way I'll be able to transfer my stuff over
0 Likes