Original topic:

Can’t open downloaded cloud files

(Topic created: 05-21-2022 05:41 PM)
userLCDlOT5IQw
Constellation
Options
Samsung Apps and Services

I have very important information saved in Samsung cloud that is to be deleted in 3 days. For 2 months I’ve tried accessing the data, with no success. I’ve tried everything suggested by samsung, tried using the 7-zip app to open the files on a pc. Tried opening it on a samsung phone. There’s no clear answer to this and I’m furious with samsung about how the limit access to our own data. I don’t have a samsung phone any more. I’ve had to borrow one from a friend just to request the data. Now it seems impossible to access it. This is probably more of a rant because doesn’t seem like there’s any solution to this. 

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2 Replies
Charkatak
Black Hole
Options
Samsung Apps and Services
So you can access and download files but can't open them?

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Dusty63
Astronaut
Options
Samsung Apps and Services
Yes
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