Original topic:

Can't update Samsung Account

(Topic created: 11-27-2021 11:23 PM)
Drewt
Cosmic Ray
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Samsung Apps and Services
I live in the US. When trying to log into various services with my Samsung account, I'm told I have am old version and need to update. No update is showing in the Galaxy Store that I can install, even though it's showing the latest version was released Nov. 22. What gives?
5 Replies
SamsungGill
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

This issue can vary between devices, what kind of device are you having an issue with? If it is a mobile device, does it occur on and off of Wi-Fi?

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Drewt
Cosmic Ray
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Samsung Apps and Services
It's a Note 20 Ultra and the problem seems to occur regardless of connection.
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SamsungGill
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

Have you checked to make sure that the device software is up to date? Have you tried logging out of the account and logging back in?

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Drewt
Cosmic Ray
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Samsung Apps and Services
but the install button is greyed out. My phone is so on version 11.The Samsung Gaay Store shoes a version 13.0.01.1
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

Thank you for following up. Were you able to try the troubleshooting steps mentioned above?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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