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Astronaut

Can't use older notes after Samsung Notes update.

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I have a Galaxy Note 9....
When I try to open a Samsung Notes file created before today's update,  I get a message that says I have to install the Samsung Notes-Add On to open them. When I click install it wants to use something called package installer. But when I click on this it says that the source is unknown. I am not allowing anything unknown to install on my phone. What is going on? How do I access my old notes. 

FYI...restarting the app, force stopping, and cache clearing have failed to resolve the problem.
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Astronaut

Re: Can't use older notes after Samsung Notes update.

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I FIGURED IT OUT!

1) Open the Notes App

2) tap the 3 horizontal lines on the left hand side (the menu)

3) tap the 'settings' icon on the upper right side of the menu (the gear symbol)

4) there should be an option there for you on the list that says 'convert old notes'. Tap it.

5) a prompt will pop up explaining that your old notes will be converted to be compatible with the new update. Tap 'Accept' or 'Continue'.

6) enjoy your old notes in a whole new way. All of my notes are the same, nothing has changed and I am so relieved. I hope this helps!

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Samsung Care Ambassador

Re: Can't use older notes after Samsung Notes update.

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I got the same prompt on my Note 20 Ultra. The Samsung Notes Addons is from Samsung and safe to use. 

 

You can find the reference to Samsung being the origin in Apps -> Samsung Notes Addons -> Gear icon -> About Samsung Notes -> Open source licenses. 

 

Package Installer is the Android service responsible for installing new apps, updating the apps and uninstalling the apps.

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Astronaut

Re: Can't use older notes after Samsung Notes update.

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So why am I get a warning that my phone and data are at risk. Please advise. I just installed this ad on and I'm seriously worried that my phone may be compromised.  Thanks

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Astronaut

Re: Can't use older notes after Samsung Notes update.

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It's a new update which makes it more user friendly for the to be released tab series. I do not think your phone is at any risk, I really like the update too 😇.

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Constellation

Re: Can't use older notes after Samsung Notes update.

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Well that is not what the message on the phone implies. It says specifically 'may put your phone and data at risk'. Why would it say that then? How do you know ones phone is not at risk?

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Constellation

Re: Can't use older notes after Samsung Notes update.

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I have the same problem. I can't open my locked Notes after this update.
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Astronaut

Re: Re: Can't use older notes after Samsung Notes update.

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Me either! I'm just relieved that you and others are posting on here to get some help thank you!!
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Constellation

Re: Re: Can't use older notes after Samsung Notes update.

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Im in the same boat, but I think its very optimistic of you to think that Samsung will 'help' any users in this situation.

 

Samsung should have:

1) signed the the software update properly so that users like the OP @Mel311 and me dont have to wonder if the software is legit or not

2) allowed users to opt-out of the update and have access to all their previously created notes, especially if the update goes wrong

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Constellation

Re: Re: Can't use older notes after Samsung Notes update.

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Same here

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Constellation

Re: Re: Can't use older notes after Samsung Notes update.

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Go to ur notes settings and click convert ur old notes
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