Original topic:

Can't use use

(Topic created: 09-21-2021 04:05 AM)
userc1y2jSDn3y
Constellation
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Samsung Apps and Services
I can't use my Netflix and you still have a payment every month 
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4 Replies
leet1979
Astronaut
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Samsung Apps and Services
My device is hacked
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leet1979
Astronaut
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Samsung Apps and Services
I'm am so tired of this that other people r using my phone
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leet1979
Astronaut
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Samsung Apps and Services
How do I hold the third party responsible
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SamsungRyder
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

Hi, I am sorry to hear you are having issues with Netflix. Unfortunately, you would have to contact the developers of the Netflix app to resolve issues regarding payment and offered services, as Samsung does not manage payments or services for them. I apologize for the inconvenience.

 

However, on the hacking problem, if you’re worried about your phone getting hacked, or if you think it may have been hacked already, there are some steps you can take to keep it safe. For example, you should only download apps using the Galaxy Store or Play Store and you shouldn’t click on malicious links in apps, texts, or emails. You can also keep your phone safe by running anti-malware apps and removing apps that are causing issues. Try these troubleshooting steps: https://www.samsung.com/us/support/troubleshooting/TSG01209886/

 

Please inform me if this helps.

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