Original topic:

Cancel Samsung Care+ Upfront?

(Topic created: 10-12-2021 03:39 PM)
kazumadesu
Constellation
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Samsung Apps and Services

Hey I bought a Galaxy Book Pro 360 that had a defective wifi nic (reinstalling windows and various other steps didn't resolve), as a result I returned to BestBuy.

I had bought Care+ on the 7th, and have been trying since the 8th to get it refunded.

The automated system basically has option 1 for filing a claim, and option 2 for checking a claim status.

Nowhere for cancelling Care+.

Spoke to someone from the file claim team and they referred me back to the darn automated system.

Honest to God thinking of just filing a credit card dispute at this point. Live chat literally just tells me to call the same number again (866-371-9501).

Anyone succeeded in getting Care+ cancelled?

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user_ams007
Samsung Care Ambassador
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Samsung Apps and Services
I am sorry for the inconvenience caused by not being able to cancel Samsung premium care for your device, please try this number 18778411138
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