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Cannot run Samsung Health properly after recent update

(Topic created on: 4/14/21 7:04 PM)
Eddie Kwan
Asteroid
Options
Samsung Apps and Services

After recent update (related to 2-step verification), the app prompted that "Samsung account session expired.  Sign in to Samsung account again." Then, the app popped out. What can I do?

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Solution
SamsungJoJo
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

Thank you for confirming this.

 

I would recommend reaching out to Samsung Health, you can reach out to them directly at 1-855-795-0509.

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8 Replies
Sami30
Halo
Options
Samsung Apps and Services
Uninstall and reinstall the app and see if that works.
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Eddie Kwan
Asteroid
Options
Samsung Apps and Services

Will the data stored in my phone be removed if I uninstall and reinstall the app?

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Eddie Kwan
Asteroid
Options
Samsung Apps and Services

Anyone can answer this question?

-> Will my data be removed if I uninstall and install the app?

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usereUOdmVxUiq
Astronaut
Options
Samsung Apps and Services

This is happening to me too and other people so it look it's a bug with the latest updates adding mandatory 2-factor authentication to Samsung accounts. They'll have to to patch this. In answer to your above concern, no I think our data is stored in the cloud so it should be there when we get back into the app, I also think the Samsung Wear app is what syncs the data and the Health app just reads it so I'm going to keep syncing my watch in the meantime.

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Eddie Kwan
Asteroid
Options
Samsung Apps and Services

The app quitted out after I clicked the okay button.   Anyone help?

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

Hello,

 

May I ask which device are you using so I can provide the proper help?

 

Have you attempted to wipe the system cache partition recently? Doing this is a good step to do after an update.

 

 

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Eddie Kwan
Asteroid
Options
Samsung Apps and Services

The app is installed in my Sony  Xperia 1.  

I have tried to clear the cache of the app but it did not help.

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Solution
SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Samsung Apps and Services

Thank you for confirming this.

 

I would recommend reaching out to Samsung Health, you can reach out to them directly at 1-855-795-0509.

View solution in context

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