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userq78W6hiNKP
Constellation

Cloud Sync of Gallery Photo's is not uploading to cloud

I need help with a Galaxy S8+

In Samsung Cloud, I have enabled Gallery Sync and selected an album. When I hit Sync Now, the button goes gray for about 2 seconds, then back to white. 

Other Sync data works just fine. Only Gallery is not working. 

I have tried things from the other comments around the internet including:

  • Turn Sync off and on
  • re-select albums to sync
  • Remove Samsung account, log back in and re-enable sync
  • Reboot phone into boot-loader and wipe the cache
  • Change albums to be uploaded

Nothing has worked so far. 

2 REPLIES 2
Supernova

Re: Cloud Sync of Gallery Photo's is not uploading to cloud

@userq78W6hiNKP 

 

It could be a glitch or server side issue.  I don't use Samsung Cloud for images or videos except for backup of phone's settings.  I use Google Photos app to upload unlimited photos/videos

 

See if there are some app updates available(Play Store and Galaxy Store)


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userq78W6hiNKP
Constellation

Re: Cloud Sync of Gallery Photo's is not uploading to cloud

Yea, all my photo's are in Google also, but I just bought a new Samsung TV, and it has a nice photo gallery in it's Ambiance mode - but I have to get the photo's into the Samsung Cloud gallery for the TV to use them. 

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