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Original topic:

Custom label for Samsung contacts fail to sync properly to google

(Topic created: 01-31-2023 04:18 PM)
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Pablomx2
Galaxy
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Samsung Apps and Services

Hey! When adding contacts using Samsung contacts and having custom label for a number or email, when it syncs to Google contacts it gets messed up and loses the label.

 
But when changing the information on Google contacts and then syncing to Samsung contacts it works perfectly
 

 

 
3 Replies
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Samsung Apps and Services
Hello it sounds to me that it's a glitch in the Google software
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Pablomx2
Galaxy
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Samsung Apps and Services
It's not 🙂 it's on the port from Samsung to Google.

Google to Samsung works still

I'm thinking either Google or Samsung changed the way the sent their labels
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Thank you for reaching out. I can certainly understand your frustration with your Samsung Contacts with custom labels not syncing correctly. As your contacts are syncing to the Samsung app correct from Google, I would recommend reaching out to Google for further assistance on why the contacts aren't syncing properly to their app.

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