Customization service keep alive app will not give me the report refer to samsun

[mollster]

Customization service app (keep alive e) will not give me the report it says to refer to members?

[Samsung_Moderator]

Hi mollster, welcome to the Community, and thank you for reaching out. Can you elaborate on what you are attempting to do, and any errors you are receiving? Screenshots also would help, we are here to assist, we just need a little more information to troubleshoot. 

[MolliMOM511]

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