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Constellation

Desperate for Premium Care / Filing a Claim Assistance

I'm a longtime loyal Samsung fan, but I've been trying for weeks to file a simple claim on my Note 10+ unlocked device with a cracked screen.

 

Asurion tells me my IMEI / Phone # aren't covered even though I show them my order # with Premium Care since day 1.

 

They tell me to go to Assurant, and Assurant tells me to go to Samsung. Samsung tells me to call the Premium Care number, but as my IMEI / phone # aren't in their system, I cannot connect to a human to explain the issue.

 

I'm desperate for some Tier 2 customer service so that I can file a claim with the insurance I've been paying for since August.

 

Samsung - if you're there, please help!

4 REPLIES 4
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Re: Desperate for Premium Care / Filing a Claim Assistance

I'm in the same boat, have you gotten this resolved?

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Constellation

Re: Desperate for Premium Care / Filing a Claim Assistance

Hasn't been resolved and I haven't heard a word. I may try to tweet them.

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Re: Desperate for Premium Care / Filing a Claim Assistance

@SamsungQue can you get us some help? I have a support ticket last week and they claimed they would contact me in 72 hours, it's been a week and have yet to hear back.

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Astronaut

Re: Desperate for Premium Care / Filing a Claim Assistance

Guessing apple finally snagged samsung!?@?!

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