cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
bellanotte03
Asteroid

Disney+ App Not Supported for My 2015 Smart TV and I’m NOT HAPPY

I have a beautiful 65" curved 4K UHD Smart TV with matching sound bar. There's absolutely nothing wrong with it. It is absolutely ridiculous that the Disney+ app only works with 2016-2019 models. I'm not sitting on a pile of money where I can buy a new TV every few years. I'm so disappointed that Samsung neglected their loyal customer base. Why should I purchase a streaming service when I supposedly have a Smart TV?

12 REPLIES 12
Laughingnomad
Cosmic Ray

Re: Disney+ App Not Supported for My 2015 Smart TV and I’m NOT HAPPY

It doesn't even work on my 2018 Vizio...

Reply
Loading...
Laughingnomad
Cosmic Ray

Re: Disney+ App Not Supported for My 2015 Smart TV and I’m NOT HAPPY

It says it doesn't support this Google cast device 😡

Reply
Loading...
Mamapruitt
Constellation

Re: Disney+ App Not Supported for My 2015 Smart TV and I’m NOT HAPPY

Same we are really upset

Reply
Loading...
userBnaXmlDUX7
Astronaut

Re: Disney+ App Not Supported for My 2015 Smart TV and I’m NOT HAPPY

Use an XBOX via HDMI

Reply
Loading...
usercuTVoLYrjP
Constellation

Re: Disney+ App Not Supported for My 2015 Smart TV and I’m NOT HAPPY

Same here. Samsung should either create an update or Do something to help the people that bought their 2015 TV😡😡😡😡!

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Disney+ App Not Supported for My 2015 Smart TV and I’m NOT HAPPY

It is solely up to the developers of application what devices/models they work on and support. I would recommend reaching out to the developers of the Disney+ application for more information on this.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
user4WX6C5uNpq
Constellation

Re: Disney+ App Not Supported for My 2015 Smart TV and I’m NOT HAPPY

I agree and I'm in the same boat - I don't buy $1000 tv's every year.

 

I have 2 Samsung TVs purchased in 2016 but are 2015 models I just found out.  What I don't understand is that the Smart TV OS for the 2016 and 2015 smart TVs are the same - Tizen.  I could maybe understand if it was a totally different OS, but the TV is only 4 years old!

 

Contact Disney Support like I did and threaten to leave their immature steaming service until they get their stuff (you know what I mean!) together and get them to escalate this update!

 

Disney is just being cheap and lazy as usually!

Reply
Loading...
userF8r3kTqaRG
Constellation

Re: Disney+ App Not Supported for My 2015 Smart TV and I’m NOT HAPPY

Lmao this is funny

Reply
Loading...
userHtP51nchNj
Constellation

Re: Disney+ App Not Supported for My 2015 Smart TV and I’m NOT HAPPY

I purchased a

I purchased a Samsung UBD-M8500/ZA Player a year ago and it doesn't have the capability. Something about the wrong processor I guess
 

Reply
Loading...