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Astronaut

Downloading Disney +

Trying to download Disney + on tv. Internet connection is fine, all other apps working. Message 'unable to connect to Samsung server'

help?

2 REPLIES 2
Product Expert

Re: Downloading Disney +

Hi @userHbSliqaGNC ,

 

The Disney+ app is currently not available on 2016 and older Samsung televisions, as Disney has not released compatible versions of their application.
 
If Disney+ is not compatible with your TV, but you still want to enjoy Disney+ on the big screen, there are a lot of devices that have access, many of which you might already have at home. Roku streaming devices, Amazon Fire TV, Xbox One, and PS4 all have Disney+ so if you have one of those connected to your Samsung TV, you can still access the service.
 
For a list of compatible Samsung televisions, please refer to the following link:  https://www.samsung.com/us/appstore/app/G19280013786-compatible. 


If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.

 

 

Best Regards 

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Product Expert

Re: Downloading Disney +

Hello @userHbSliqaGNC,

 

Please refer to this post here as it mentions a fix as simple as hard resetting the TV.

 


Hope this was helpful!
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

 

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