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Constellation

Re: Downloading pictures synced to Samsung Cloud

Well, that solutions doesn't work!
I have 10GB gallery autosynced. And I can't even get a link to open the gallery on my webbrowser:
This link leads to tha main page that says I have 10GB stored but theres no viewer or link to open the gallery!
https://support.samsungcloud.com/#/

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Constellation

Re: Downloading pictures synced to Samsung Cloud

This doesn't work!
At this time it is not possible to access teh gallery at all.

Can someone please realise that there's a problem here and try to solve it rather than just quote the instructions. The instructions are apparently wrong.


@d_spi wrote:

Unfortunately the only sure way to be able to recover your photos from the Samsung Cloud would be if you could log into the web version of the Samsung Cloud to download them on to your laptop. 

 

If you forgot your password try going to the forgot password tab to tell it that you don't remember your old password. There you should be able to create a new one to be able to log into the desktop web page. 

 

More details about how to restore your photos from there can be found on this link 

 

https://www.samsung.com/us/support/answer/ANS00060639/

 


 

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Astronaut

Re: Downloading pictures synced to Samsung Cloud

THis still does not work. Message states "Samsung Cloud web is limited for now. PLeasxe explain when this issue will be resloved

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Samsung Moderator
Samsung Moderator

Re: Downloading pictures synced to Samsung Cloud

Thank you for reaching out. I certainly understand your frustration. I would recommend reaching out to our Samsung Cloud team directly at (855) 795-0509 for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Downloading pictures synced to Samsung Cloud

https://www.microsoft.com/en-us/p/samsung-gallery/9nblggh4n9r9

The people at Samsung are unresponsive and uncooperative.  Go around them.

 

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Astronaut

Re: Downloading pictures synced to Samsung Cloud

This might be the most useful post I've seen yet!

I'm going to try that download to my new phone (Pixel) and then try to upload to my Google gallery. 

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Samsung Care Ambassador

Re: Downloading pictures synced to Samsung Cloud

Hey, 

There is a new notice at the top of the Samsung cloud website page. I attached the image below.Screenshot_20200520-111646_Samsung Internet.jpg

 

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Astronaut

Re: Downloading pictures synced to Samsung Cloud

When are you going to fix it????

 

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