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2 weeks ago in
Samsung Apps and ServicesI am currently trying to export the Body Water data from the Body Composition data in Samsung Health app on my S21 Ultra. I've collected the data and can see it in the app, but when I download my Samsung data, it doesn't appear. After waiting an inordinate amount of time to export, I find it disconcerting that the Body Water data is not included in any of the .csv of .json files. Why not???
Am I missing something, or is this just not available in the export?
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Monday in
Samsung Apps and ServicesHi, userKh9JYmk8Db, Thank you for getting back to us and confirming that the data is syncing between the watch and the phone, and just the Body Water data isn't getting included into the exported file.
Please note, that the Community offers peer-to-peer support with troubleshooting and certain inquiries into the Samsung Health app are best addressed directly by our Samsung Health Team directly at 855-795-0509.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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2 weeks ago in
Samsung Apps and ServicesHi, userKh9JYmk8Db, We understand your concern with making sure that all the health data, including the body water, is downloaded and able to be seen clearly without having retrieve it manually.
Please check out this guide linked below to make sure everything is up to date with your S21 Ultra and the device you're using to gather the data, and then re-export the data.
http://www.samsung.com/us/support/troubleshoot/TSG10004735/
Please let us know if this helps.
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a week ago in
Samsung Apps and Services1) I already had the sync turned on.
2) Data is getting to my phone from my watch
3) Phone and watch AND Samsung Health are all up to date
4) It's not a sync issue, it's an EXPORT issue. (Body Water does not export).
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Monday in
Samsung Apps and ServicesHi, userKh9JYmk8Db, Thank you for getting back to us and confirming that the data is syncing between the watch and the phone, and just the Body Water data isn't getting included into the exported file.
Please note, that the Community offers peer-to-peer support with troubleshooting and certain inquiries into the Samsung Health app are best addressed directly by our Samsung Health Team directly at 855-795-0509.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.