Original topic:

Fed Ex

(Topic created: 01-28-2021 05:29 PM)
Patriot1776JG
Supernova
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Samsung Apps and Services
Dear Samsung, I thought maybe you would like to know my S21 isn't be shipped as promised in 2 days, so maybe you might like to get a refund. And even more frustrating it was shipped on 26 a day early and was confirmed to be here 28th, now the 29th. Maybe it is a sign I should send it back, as I'm not hearing alot of good things from other members. So does this mean I get a next day to return my old phone, since I didn't my new phone. I ask this because you sent your return label already. I very unhappy, & frustrated customer 

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Solution
Stephanie Nikki
Black Hole
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Samsung Apps and Services

Unfortunately shipping delays do happen. Often times due to weather or other concerns for the shipping company. You are welcome to call our eCommerce team (1-855-726-8721) regarding any questions or concerns on your order. 


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7 Replies
usertI7kZ7nCsk
Constellation
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Samsung Apps and Services
mines is still showing processing no shipping # no updates at all
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Solution
Stephanie Nikki
Black Hole
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Samsung Apps and Services

Unfortunately shipping delays do happen. Often times due to weather or other concerns for the shipping company. You are welcome to call our eCommerce team (1-855-726-8721) regarding any questions or concerns on your order. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Patriot1776JG
Supernova
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Samsung Apps and Services
I've received my phone, I was just letting you (Samsung) know. I'm sure you paid a pretty penny for this service of 2 day delivery and it took longer that's all.

But appreciate you responding
Darkhorse41
Astronaut
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Samsung Apps and Services
I don't think it's a Samsung issue FedEx UPS and USPS seem to be really messy this year. Mine actually came a day early.
Patriot1776JG
Supernova
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Samsung Apps and Services
thanks for the update
MarkC609
Samsung Care Ambassador
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The best grammer of a true American Patriot! 👍
vickyda
Astronaut
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Samsung Apps and Services
u need
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