Original topic:

Galaxy S9 not receiving push notifications

(Topic created: 09-16-2021 08:07 PM)
Kôrn
Astronaut
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Samsung Apps and Services

I've enabled all notifications but still can't get push notifications to show on my screen. What can I do to enable the push notifications?

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7 Replies
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Samsung Apps and Services
Make sure do not distrub is off
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SamsungJam
Community Manager
Community Manager
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Samsung Apps and Services

Lets get you back up and running!  In settings go to Select Lock screen. Scroll to and select the Notifications switch. ACCESS NOTIFICATION SETTINGS: From the Settings screen, select Notifications. TURN ON/OFF NOTIFICATIONS: Select the switch next to the desired app to turn a specific app's notifications on or off.


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Kôrn
Astronaut
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Samsung Apps and Services
I already have that done yet I still don't get pop-up notifications for my desired applications.
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Kôrn
Astronaut
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Samsung Apps and Services
Push notifications*
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SamsungRei
Samsung Moderator
Samsung Moderator
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I understand how frustrating this is. Have you disabled the power-saving settings for the apps? https://www.samsung.com/us/support/troubleshooting/TSG01001588

 

If you have added any apps to sleeping apps, it means they have entered a powering save mode. If they are "sleeping," some of their functions may be unavailable when the app is closed. For example, they may not send notifications.

  1. Navigate to Battery settings.

    Navigate to and open Settings. Swipe to and tap Battery and device care, and then tap Battery.

  2. Remove apps from Sleeping apps.

    Tap Background usage limits, and then tap Sleeping apps. Touch and hold the app you don't want to sleep, and then tap remove.



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Kôrn
Astronaut
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Samsung Apps and Services
Yes, I've already removed the apps from "sleeping" before but it didn't fix the issue
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SamsungRei
Samsung Moderator
Samsung Moderator
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Here are a couple of more articles with some troubleshooting steps. Some of the steps are a repeat of the steps you have already taken, but there is some additional information there. https://www.lifewire.com/fix-notifications-not-showing-up-on-android-5191032

https://www.makeuseof.com/tag/android-notification-fixes/

If none of these steps work, the final option would be to do a complete backup and factory reset of the phone. https://www.samsung.com/us/support/answer/ANS00062029/



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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