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Game Launcher: All games starting at level 1 on new phone

(Topic created: 07-01-2021 06:55 PM)
Sammie67
Astronaut
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Samsung Apps and Services

I recently got a new phone, but now all my games in Game Launcher have started me at level 1! How can I continue my progress with these games on my new phone?

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SamsungRei
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

Thanks for reaching out! I know how frustrating it is to have to start a game over from the beginning. The game data would have been saved to your old phone unless you had it connected to a server. One example would be games such as Clash of Titans, Candy Crush, etc. will sync the game data to your phone unless you link it to your Facebook account. Once the game is linked to your account, the game data is saved to a server. This allows you to sign in to the account on another device and continue playing from where you left off. 



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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Samsung Apps and Services

Thanks for reaching out! I know how frustrating it is to have to start a game over from the beginning. The game data would have been saved to your old phone unless you had it connected to a server. One example would be games such as Clash of Titans, Candy Crush, etc. will sync the game data to your phone unless you link it to your Facebook account. Once the game is linked to your account, the game data is saved to a server. This allows you to sign in to the account on another device and continue playing from where you left off. 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context