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Hi, I am sorry you are having issues with Game Launcher on your device. Have you tried uninstalling and reinstalling the app? If so, try these steps for me on the application: https://www.samsung.com/us/support/answer/ANS00077611/
Please let me know if this resolves the issue.
I see, I am sorry you are still dealing with this. For clarification purposes, can you tell me what device you are using this on, and check to see if you have the latest software updates for the device? Software updates are like oil changes and tune-ups for your phone or tablets - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. Try the steps in this link here and then try the application again to see if you can still replicate the issue: samsung.com/us/support/answer/ANS00077582/