Original topic:

Group texts not coming through

(Topic created: 03-02-2026 10:10 AM)
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Goose65
Asteroid
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Samsung Apps and Services

My group text are not coming back. It pops up each person and just has an X spinning

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5 Replies
Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hello @Goose65, Thank you for reaching out to the Community. I understand that you are having with group text. Here are a few tips that should help.
Enable Group Messaging: In Samsung Messages, go to Settings > More Settings > Multimedia Messages and ensure "Group conversation" is turned ON. In Google Messages, check Settings > Advanced.

Toggle Mobile Data: Group messages require mobile data to function. Ensure it is enabled, even if you are on Wi-Fi.

Restart/Soft Reset: Turn your phone off and on, or hold Power + Volume Down for 10 seconds.

Clear App Cache/Data: Go to Settings > Apps > Messages > Storage > Clear Cache (and Data).

Reset Network Settings: Go to Settings > General Management > Reset > Reset network settings.
You can also verify with your carrier that your account supports MMS and Group Messaging. 




Be sure to click " โœ“ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

CK23
Constellation
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Samsung Apps and Services

We have the same problem and so does the tech at the AT&T store. She said she contacted Samsung and was told this is a known issue and that an update to fix this will be coming out soon. Is this true? I sure hope so. 

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CK23
Constellation
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Samsung Apps and Services

Update - Samsung Messages and Google Messages still do not receive texts sent within group chats. Same as in my last post above. I tried all the suggestions in the post above from Samsung-Miderator above. Several times per day. They do not work. I saw on the app's Reviews, this is happening for a lot of users. This is getting frustrating! Samsung, when are you going fix this. We all need our text messages. Please help! 

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Members_kXN65Ci
Constellation
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Samsung Apps and Services

I am having this problem as well.

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JAN42
Constellation
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I am also having this problem.

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