Original topic:

Help! Secure folder

(Topic created on: 5/1/21 10:38 AM)
SaReBeAr2030
Astronaut
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Samsung Apps and Services

I've tried everything possible to unlock my secure folder. I've tried to reset the password. Then it decided to not give me that option. Now it says use password after restart. Then is locked for 30 seconds. I've used every password I can remember and i have important information and pictures I need out of it. Please someone help me. Google hates me, my brain hates me. :pensive_face:

3 Replies
LucidDreams9731
Astronaut
Options
Samsung Apps and Services
It's usually your phone password.
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SaReBeAr2030
Astronaut
Options
Samsung Apps and Services
Nope, I wish it was.
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SamsungCole
Samsung Moderator
Samsung Moderator
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I would recommend calling our accounts team at (855) 795-0509 to see if they can help get you back into the account. 


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