Original topic:

Help

(Topic created on: 2/19/21 12:08 PM)
MilesMiMi
Astronaut
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Samsung Apps and Services
How do l get my money spent on items l never received? 
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6 Replies
TheGalaxy
Nebula
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Samsung Apps and Services
explain everything here and an ambassador will take care of it
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SamsungCole
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

Can you elaborate? Were these items a part of an online order through samsung.com?


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MilesMiMi
Astronaut
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Samsung Apps and Services
No. So now my messages are going to the wrong place. l hate this cell phone. It was from "King"
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SamsungCole
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

In this case you would need to speak with your retailer regarding any missing items from an order. 


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MilesMiMi
Astronaut
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Samsung Apps and Services
The conversation was with King made three purchases $5.99 and two $8.99. l contacted them but you replied can you help me with this. Soda Cruch Saga
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Solution
SamsungCole
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

I see, these were items purchase for or through an App. Samsung does not control these purchases, the app developer or in this case "King" would be the only point of contact able to assist. I apologize for the inconvenience caused. 


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