Original topic:

In app purchases

(Topic created on: 11/21/20 4:12 PM)
userCbnBQlx1dG
Astronaut
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Samsung Apps and Services

Hi, I am having trouble with in app purchases. I keep getting 'couldn't complete purchase .... Contact Customer Service.... blah blah blah'. I have contacted samsung/galaxy store but after there suggestins have failed they have asked for log files and given (complicated) instructions for debugging. It all seems a bit extremeand they may as well be talking Klingon for all I understand. Has anyone else had this issue? The app is installed through Galaxy Store (someone said Galaxy store and Google play aren't compatable). I'm now at a loss what to do.in app.jpg

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userCbnBQlx1dG
Astronaut
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Samsung Apps and Services

Well thank you. You tried to help and I appreciate that. I think I best go to bed and deal with it tomorrow. Cheers and you take care. All the best

RicTech
Astronaut
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Samsung Apps and Services
Sounds like u might have a bad app,virus or some malware in there.I know u probably have alot of data u don't wanna lose am I right.If not u can do a hard reset but that will wipe ur tablet clean tho.Didn't really want to suggest that tho.
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userCbnBQlx1dG
Astronaut
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Samsung Apps and Services

Thank you for your help. I am probably gonna have to get someone to look at it because I can't do this. wishing I hadn't messed around in the first place. 

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RicTech
Astronaut
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Samsung Apps and Services
No problem sorry I couldnt help you.
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