Original topic:

In game purchase error

(Topic created: 01-10-2023 07:41 PM)
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cergei218898
Constellation
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Samsung Apps and Services

7002 Blocked as a suspicious transaction
When paying in a game downloaded from the galaxy store, it gives such an error, how can I fix it?

 

 

 
 

 

 
 

 

 

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Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hello, We understand how frustrating it is when you are unable to make in-game purchases.

You can try clearing the app cache and then reopening the app and trying the purchase again. https://www.samsung.com/us/support/answer/ANS00077611/

If you are having trouble with making purchases using Samsung Pay, please reach out to the Samsung Pay team directly by calling 1-844-726-7297.

If it just one specific app that is sending the error message, you will need to reach out to that apps develops directly for assistance.

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cergei218898
Constellation
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Samsung Apps and Services

how do I get Samsung to take my money? support gives advice that doesn't help, for them everything is solved by resetting cookies, but in fact it doesn't work that way.

 

 
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Samsung Apps and Services

Hello, We understand how frustrating it is when you are unable to make in-game purchases.

You can try clearing the app cache and then reopening the app and trying the purchase again. https://www.samsung.com/us/support/answer/ANS00077611/

If you are having trouble with making purchases using Samsung Pay, please reach out to the Samsung Pay team directly by calling 1-844-726-7297.

If it just one specific app that is sending the error message, you will need to reach out to that apps develops directly for assistance.

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