Original topic:

Internet connectivity suddenly stops on Samsung Q80 Series

(Topic created on: 1/24/21 8:05 PM)
usernZh5rpuyI3
Astronaut
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Samsung Apps and Services

We've had our Samsung Q80 Series TV for just over a year.  While watching Sling TV, the internet connection on the TV only, suddenly drops.  Tried to connect several times, going through the wireless network set up.  Finally gave up, and shut off the TV for about 5 minutes.  When it was turned back on, the connection process connected the first time.  

 

Our phones, computers, iPads, etc... do not drop the connection so I know its not our actual router.  

 

I'm wondering if our TV is beginning to have a software or hardware issue?  Anyone else experiencing this?  

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SamsungBri
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

Hello, try the following.

 

Perform a network status test to help you choose which guide you need. Navigate to Settings > General > Network > Network Status and run the test. Pay close attention to any error messages, and whether there is an X between the TV and the router or between the router and the globe.

 

Power cycle your network equipment.

 

Reset the TV.

  • Navigate to Settings > Support > Self Diagnosis > Reset and enter your PIN (the default is 0000). After the reset, try connecting again.

Disconnect some of your other things that are connected to Wi-Fi:

  • The more things you have connected to your Wi-Fi network, the weaker the signal will be. If you have 2 tablets, 3 phones, a refrigerator, and an Xbox, the signal could be very weak. Disconnect all other Wi-Fi devices from the network and then try to connect the TV.
  • If this does the trick when none of the previous steps worked, it means you have more devices connected than your router can handle and you should upgrade your router or connect fewer devices.

 

Try connecting to a different network.

  • This is a troubleshooting step to help determine what the issue might be. For instance, if a mobile device with hotspot functionality is available, have it create a network and try to connect the TV to the hotspot. If any other networks are available, they can be tried as well.
  • Note: If the TV can connect to any other network, service is not required, and the issue is with the network that you're unable to connect to. Contact your ISP if they provided the router, or the manufacturer of the router if it was bought separately.

 

If the issue continues, we recommend contacting your ISP or the manufacturer of your router for further assistance.  If they help you determine the TV as the source of the issue, service may be required. You are welcome to send us a private message with the full model code and serial number in order to see if the unit is within the warranty or if it qualifies for any possible options. Messages can be sent using the following link or by visiting any mod's profile. --> http://bit.ly/33ipYnO

 


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