Is anyone fed up with samsung customer support. Everything I try to speak with someone on the phone or even the chat it takes forever. I love my galaxy, but customer support is also important to me and I won't be on hold for 40 minutes. Maybe going back to apple. At least I can go to the brick place to talk to them.
I understand the frustration of being on hold for long periods of time. I apologize for the inconvenience. In addition to the phones and chat options, Samsung also offers the Contact Us link on the support page as well as support through the Community. You are welcome to message any of the moderators with any concerns and we will be happy to assist you. You can click on any of our names and send a private message directly from our profile. Or use this link: http://bit.ly/2XERsky
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
Just asking... have you tried earphones? I realized that it is not safe great solution but it might work for you. Also, I have taken their offer to call me back and that works great for me.
I understand the frustration of being on hold for long periods of time. I apologize for the inconvenience. In addition to the phones and chat options, Samsung also offers the Contact Us link on the support page as well as support through the Community. You are welcome to message any of the moderators with any concerns and we will be happy to assist you. You can click on any of our names and send a private message directly from our profile. Or use this link: http://bit.ly/2XERsky
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
