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Original topic:

Long hold times for customer support

(Topic created: 09-23-2021 03:09 PM)
Sopacifico
Cosmic Ray
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Samsung Apps and Services

Is anyone fed up with samsung customer support. Everything I try to speak with someone on the phone or even the chat it takes forever. I love my galaxy, but customer support is also important to me and I won't be on hold for 40 minutes. Maybe going back to apple. At least I can go to the brick place to talk to them. 

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SamsungRei
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

I understand the frustration of being on hold for long periods of time. I apologize for the inconvenience. In addition to the phones and chat options, Samsung also offers the Contact Us link on the support page as well as support through the Community. You are welcome to message any of the moderators with any concerns and we will be happy to assist you.  You can click on any of our names and send a private message directly from our profile. Or use this link: http://bit.ly/2XERsky 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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5 Replies
useryL2D9psyCJ
Astronaut
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Samsung Apps and Services
I am so sorry i brought this tablet
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userCuhI0kvqwq
Asteroid
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Samsung Apps and Services
Just asking... have you tried earphones? I realized that it is not safe great solution but it might work for you. Also, I have taken their offer to call me back and that works great for me.
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user6wxewuuyWJ
Astronaut
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Samsung Apps and Services
How can you add a small city that won't pull up on map. I like the clock on my all Samsung better
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clarabell
Astronaut
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Samsung Apps and Services
Ditto... hours on chat hours on phone no exaggeration.. oh and no fix to the issue
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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Samsung Apps and Services

I understand the frustration of being on hold for long periods of time. I apologize for the inconvenience. In addition to the phones and chat options, Samsung also offers the Contact Us link on the support page as well as support through the Community. You are welcome to message any of the moderators with any concerns and we will be happy to assist you.  You can click on any of our names and send a private message directly from our profile. Or use this link: http://bit.ly/2XERsky 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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