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Original topic:

Members app:The: get help the text out isn't working

(Topic created: 05-02-2020 02:42 PM)
Vickirosey
Asteroid
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Samsung Apps and Services

Ok when I go to my members app I go to the get help section then it has the options th text chat or to call or to....wall the section that says text, click on it and it takes you to a blank page that just says text chat on the top of the page I actually need help with something else on my phone and I need the text chat to work so I can talk to an expert or whoever they have doing that job

Thank you so much have a good day

1 Solution


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SamsungAdam
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

Thank you for reaching out. What type of device are you using?

 

I would recommend force stopping, and clearing the cache and data for your Members app. Give these steps a try: go to settings > apps > tap on the members app > tap on force stop > tap on storage and clear the cache and data

 

I would also recommend wiping the cache partition on your device.

 

Please keep me posted if you continue to experience these symptoms.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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4 Replies
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Samsung Apps and Services

Thank you for reaching out. What type of device are you using?

 

I would recommend force stopping, and clearing the cache and data for your Members app. Give these steps a try: go to settings > apps > tap on the members app > tap on force stop > tap on storage and clear the cache and data

 

I would also recommend wiping the cache partition on your device.

 

Please keep me posted if you continue to experience these symptoms.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

Vickirosey
Asteroid
Options
Samsung Apps and Services

Thank you so much

Anonymous
Not applicable
Options
Samsung Apps and Services
Where might I find a cache partition on an A11? Please and thank you.
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fixitfelix
Astronaut
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Samsung Apps and Services
bootloader menu, look it up on YT
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