Hi, I am sorry to hear about your experiences with the Messages app. Having trouble with unresponsive apps? It may be time to give them a good spring cleaning. Don't worry, you don't have to uninstall the app or reset your phone. Instead, clear the app's cache or data. When you do this, any problematic files or bugs in the app will be deleted. You can also use your phone's Device Care features to limit background apps and help your battery last longer. Try these steps here: https://www.samsung.com/us/support/answer/ANS00077611/
If that does not resolve it, you can attempt wiping your device's cache partition. This can help clean up the device itself and make apps run better. This is how you do a cache partition wipe:
Performing a wipe cache partition removes any temporary files that may be causing an issue with the device. All personal files and settings are not affected by this option.
- Ensure the device is powered off.
If the device is unresponsive/frozen, press and hold the Power button (located on the upper-left edge) for approximately 10 seconds or until the device power cycles.
- Press and hold the Volume Up button (located on the upper-left edge) and the Home button (located at the bottom in the middle).
- While continuing to hold the Home and Volume Up buttons, press and hold the Power button (located on the right edge) until "RECOVERY BOOTING" appears in the upper left then release all buttons.
- Select wipe cache partition.
Utilize the Volume Up/Down buttons to highlight and the Power button to select.
- Select reboot system now.
Option is highlighted, utilize the Power button to select.
Finally, if all these steps fail, it may be time to see if a third-party application might be to blame. You can do so by using Safe Mode, which the article on how to use and navigate is here: https://www.samsung.com/us/support/answer/ANS00062983/
Please let me know if this helps.
Hi there, so unfortunately safe mode is only used to determine if 3rd party apps are causing a problem not really which app is causing the problem as tedious as it sounds you would need to go through your apps one by one and either uninstall or unable them to see which one is causing the problems. I would recommend going through the most recent apps or the ones you installed when you started noticing the problem.
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Hey there, If the issue is not present in safe mode then it's definitely coming from a 3rd party app. The other option would be to factory reset your phone and add each back manually.