Original topic:

Messages app crashing

(Topic created: 3 weeks ago)
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Papyrus16
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Samsung Apps and Services

My Samsung Messages app keeps closing. I've restarted my phone multiple times. I've gone to Settings > App Settings > Messages > Storage and hit Clear cache and Clear data. When I do this, the space used for cache and data go down to 0, but then immediately go back up to the original storage amounts when I reopen Messages.

I found a previous conversation about Messages crashing in Dec 2023 and tried following the instructions but when I held down the power button and volume up with the phone turned off, the phone restarted as normal, even though I held them down until after the Samsung logo disappeared.

If I can't fix it, can I install a different app for

My Google storage is 94% full. Could that be connected?

1 Solution


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Samsung_Moderator
Community Manager
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Hello everyone, Thank you all for reaching out regarding the Samsung Messages app crashing. We have been notified that Samsung is aware of the concern and is working towards resolving the matter.

At this time, it is recommended to force stop the Google Meet app. Once the app is stopped, either disable the app or uninstall any updates. 

① Settings > Apps > search ‘Meet’ > tap Force stop
② Settings > Apps > search ‘Meet’ > More options(⁝) > tap ‘Uninstall updates’
Users can also change the default messaging app from Samsung Message to Google Messages. Navigate to and open Settings, tap Apps, and then tap Choose default apps. Tap SMS app, and then select your desired message app.
Change the default messaging app on your Galaxy phone​: ​https://www.samsung.com/us/support/answer/ANS00090222/  

If you continue to experience the app crash, try clearing the app cache. https://www.samsung.com/us/support/answer/ANS00077611/

 

**Update** Google has issued an update for the Meet app. Please check to be sure all apps are fully updated.

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2,577 Replies
LegitTheAvenger
Cosmic Ray
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Samsung Apps and Services
Google messages can do for now until Samsung gets their act together
Ky9
Constellation
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Samsung Apps and Services

Thanks, didn't think of that...

cturtle22
Asteroid
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Samsung Apps and Services
For me. I hate Google messages. I had to use it when the other wouldn't work. I can't get the messages on my fitbit. It doesn't tell me delivered or read. I use as backup but I absolutely hate it. Almost as though samsung is forcing users to use a message app we don't like
Claire
Constellation
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Samsung Apps and Services

Agreed 

 

user2U6gXx6RYW
Asteroid
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Samsung Apps and Services
I disabled Google meet and now my message app is working again as it was before the update
cturtle22
Asteroid
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Samsung Apps and Services
Thanks. I did see that earlier today and it did work for me.
Members_L8rkZUm
Constellation
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Samsung Apps and Services

That worked! Thank you!

sjshows
Constellation
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Samsung Apps and Services
Thank you so much that worked for me.!!
userPYPZAWSh4S
Constellation
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Samsung Apps and Services
How do you disable google meet