Original topic:

Need help accessing Samsung Notes data

(Topic created: 06-12-2022 06:24 PM)
userhelpneeded
Astronaut
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Samsung Apps and Services
Hi, can someone please tell me how I might be able to to sync or gain access to my Samsung Notes Account data from my previous phone that I just recently lost. The phone was a Galaxy S11. I bought a new  Galaxy A03s and went to Samsung.com and followed the directions from customer service to change my password and creat a backup recovery email to retrieve the data but was unable to do so because the prompts required me to be in physical possession of my previous phone to transfer the data via wireless or USB cable connection. I'm texting in to find out if there is an alternative way to retrieve that data? The notes are of vital importance to an upcoming test I have to take this week. I'd greatly appreciate any help or advice anyone might be able to provide me.
Thank you!
-userhelpneeded
2 Replies
user_ams007
Samsung Care Ambassador
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Samsung Apps and Services
You can try opening the Samsung Cloud, which should allow you to restore your files from your old phone Screenshot_20220612-214452_Samsung account storage_1797_1655084692.jpgScreenshot_20220612-214502_Settings_1798_1655084702.jpg
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Tidbitty
Nebula
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Samsung Apps and Services
There should be an option to send a text instead of the prompt.
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