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Astronaut

Need help!

Does anyone know how I can use find my mobile device to track down my other cell phone? I believe it got stolen. It has active service thru straight talk. I have used the find my device feature before with that phone. But not that particular device. The orginal device I registered with bonkers on me one day and decided to lock up. I called the provider and with my insurance I had on the phone they sent me a refurbished one. And the refurbished phone is the one that got stolen. I have the box with the EMI number and serial number that belongs to that phone. I'm not sure what to do from here. Need help locating that phone. Any advice would be appreciated

2 REPLIES 2
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Comet

Re: Need help!

You need to have logged into a Samsung account or Google account. Try these site to find your phone, if they dont help unfortunately there is nothing else you can do but call and report it stolen so the iemi gets blocked.

 

www.findmymobile.samsung.com

 

https://myaccount.google.com/intro/find-your-phone?hl=en-US

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Samsung Moderator
Samsung Moderator

Re: Need help!

Thank you for sharing @Je655!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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