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Constellation

Notification of Deletion of Data in Samsung Cloud

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Recieved an email "Notification of Deletion of Data in Samsung Cloud" saying my data would be deleted in a couple of days from the date of the email.

If this is not a scam then it sure is doing a good impression of one.

Does anyone know if it is real and, if so, what to do about it?

1 SOLUTION

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Samsung Care Ambassador

Re: Notification of Deletion of Data in Samsung Cloud

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Hey, 

I received that email from Samsung a long time ago. As Long as your using Samsungs cloud storage you shouldn't have to worry. I use Samsung Cloud Drive primarily. I have a few gallery albums syncing. Every once in a while I do a manual backup of some apps. And a few apps are auto syncing like Samsung pass, notes, etc.

Best regards, 

CLF 

T-mobile

Galaxy S9 SM-G960U 

G960USQS7CSK3

Security Patch Level

December 1st , 2019

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Cosmic Ray

Re: Notification of Deletion of Data in Samsung Cloud

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Yeah I had the same email couple of months ago but nothing happend

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Samsung Care Ambassador

Re: Notification of Deletion of Data in Samsung Cloud

JUMP TO SOLUTION

Hey, 

I received that email from Samsung a long time ago. As Long as your using Samsungs cloud storage you shouldn't have to worry. I use Samsung Cloud Drive primarily. I have a few gallery albums syncing. Every once in a while I do a manual backup of some apps. And a few apps are auto syncing like Samsung pass, notes, etc.

Best regards, 

CLF 

T-mobile

Galaxy S9 SM-G960U 

G960USQS7CSK3

Security Patch Level

December 1st , 2019

View solution in original post

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Astronaut

Re: Notification of Deletion of Data in Samsung Cloud

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Hi! recently my S8 was stolen and just 2 days later i got this email on my secondary email(which i did not use to create my samsung account), now how can I upload or sync any photos since i am currently using another company's phone. Help would be appreciated.

 

thanks

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Samsung Moderator
Samsung Moderator

Re: Notification of Deletion of Data in Samsung Cloud

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@userWPsyxBla8V We recommend that you call in and talk to our accounts department 855-795-0509

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Astronaut

Re: Notification of Deletion of Data in Samsung Cloud

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I am based in the United Kingdom. I would like to recover any photos that are in the Samsung Cloud. I am currently using another phone, but would like my photos back.

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Product Expert

Re: Notification of Deletion of Data in Samsung Cloud

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This is not a scam. What can happen is that if you used a different Samsung Account before getting this phone, it can refer to that old account. If you have a Samsung Account on your phone now and it is backing up, there is no need to worry. You can view this by going to settings, cloud and accounts. You can also chooose Accounts And Backup, backup and restore from your settings also to back up to Samsung Cloud . For further assistance contact 800-726-7864 which is 800 Samsung, but you should be good.

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Astronaut

Re: Notification of Deletion of Data in Samsung Cloud

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If this isn't a scam then why am I getting this notification? I don't own a Samsung phone and never have owned a samsung phone. I do own a Samsung TV. Don't know if it's connected to the Samsung cloud service. Does anyone know?

 

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