I am trying to upgrade to the Note20. I have tried my finacing and other payment methods.
Three times now my order has been cancelled. Cancelled email notification,
"we’ve cancelled the items shown below because we couldn’t verify some or all of your payment information. Please sign into your account to place your order again using a different credit card. Be sure your billing address, shipping address, phone number and credit card information is correct and current."
I have no idea how after four years of ordering off the website I now have an issue with billing or matching info
So, I've had this issue 3 times now. The correct answer for me was that I used my Google Account to sign in....However, at this point, you do not have a Samsung password associated with your google account, so go to Samsung.com > sign in with Google > Click Account > click My Account > My Account info -- follow directions to set password. Then replace the order.
I am trying to upgrade to the Note20. I have tried my finacing and other payment methods.
Three times now my order has been cancelled. Cancelled email notification,
"we’ve cancelled the items shown below because we couldn’t verify some or all of your payment information. Please sign into your account to place your order again using a different credit card. Be sure your billing address, shipping address, phone number and credit card information is correct and current."
I have no idea how after four years of ordering off the website I now have an issue with billing or matching info
me too. i see that this issue has been going on for over a year. i spent a stupid amount of time on the phone trying to resolve and the csr(s) that i spoke with acted as if they had no idea. really? after over a year of the same critical issue!? i have tried 5 times with no luck and no help from customer support. should i just give up and buy apple?
i have found this complaint for samsung orders going back for over a year. they must know! this is a critical business function. yet, when i call the csrs all act as if they never heard of it and dont know what to do. i tried 5 times with two different cards for full payment. my banks confirm they approve but samsung cancels after a few minutes. i tried with no samsung account, which should be fine. no luck. created account. still no luck. time to buy apple?
