Not only does your Samsung account give you access to exclusive apps, like SmartThings and Samsung Pay, it lets you back up, restore, and sync your data between multiple devices, and more. This will also help if you forget your ID or password. Some features may vary by device and country so remember to keep your information up to date.
Note: Available settings and screens may vary by wireless service provider, software version, and device.
Give this link a try: https://www.samsung.com/us/support/answer/ANS00085942/
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
You can also restart your phone. Press and hold down the Power button until the Restart option appears on the screen. Tap Restart and wait until your phone reboots. But don't enter the PIN code or pattern as soon as your device has rebooted.
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