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Original topic:

Phone app Crashing after One UI 6.0 update.

(Topic created: 2 weeks ago)
text1
Cosmic Ray
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Samsung Apps and Services

After One UI 6.0 update, I can't see who is calling or accept/reject the call. 

Callbgprovider app Crashing
Call app Crashing 
Phone app Crashing
 
These are the pop ups showing up.
 Need to fix ASAP 

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

*UPDATE*

A software update has been released, that should have resolved these symptoms.  https://www.samsung.com/us/support/answer/ANS00077582/

 

If you're still having symptoms, please  try the following:

* Back up “Secure Folder” and any messenger applications.

     * Uninstall “Secure Folder.”
               Path: Open Secure Folder > More options > Settings > More settings > Uninstall > Uninstall

     * Select “Delete all my data” in dual messenger

               Path: Setting > advanced features >  dual messenger > three dots on right top corner > Delete all my data                                        

    * Power cycle the device

If this didn't help, please see the additional troubleshooting steps below provided by various members of the community!

 

1. Clear the app cache and data. https://www.samsung.com/us/support/answer/ANS00077611/

 

2. Clear the cache partition and repair apps in the recovery menu.

To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart.

 

3. Reset Settings. Settings>General Management>Reset>Reset all settings. (This does not delete your data, but will remove your Wi-Fi and Bluetooth connections.)

 

4. Back up the phone and perform a factory reset. https://www.samsung.com/us/support/answer/ANS00062029/

 

5. AT&T members have also reported replacing the SIM card has corrected the matter.

6. Download the Google Phone app. https://play.google.com/store/apps/details?id=com.google.android.dialer You will need to set the app as the default app. https://www.samsung.com/my/support/mobile-devices/how-to-clear-and-change-default-apps-on-android/

 

If the troubleshooting steps have not helped, or the recent update,  we recommend taking the phone to a local authorized service location: https://www.samsung.com/us/support/service/location 

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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631 Replies
DanG92263
Honored Contributor
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Samsung Apps and Services
Take your phone to your carrier, please. You probably need an updated SIM card.
text1
Cosmic Ray
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Samsung Apps and Services
I can still receive calls and talk to tem
text1
Cosmic Ray
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Samsung Apps and Services
Only the app is crashing, how does an unstable app solution related to physical sim card ??
text1
Cosmic Ray
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Samsung Apps and Services
Google's phone app is working fine. Only issue is with Samsung's phone app
jackypaper1
Constellation
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Samsung Apps and Services

Surely everyone who is now posting here and at other forums do not need to march en masse to our carrier's store and obtain new SIM cards. How many user is this affecting? A lot, from the look of things.

This is a disaster.

Alienburrito
Cosmic Ray
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Samsung Apps and Services
I work for a cell provider...it is not a carrier issue, nor a sim card issue. It is a software issue.
Grammy2012
Astronaut
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Samsung Apps and Services
It happened right after the update
userhDVdhpLw6P
Constellation
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Samsung Apps and Services

I took out my SIM and turned off the phone , put the SIM back in and turned it on and that fixed it on my  AT&T S22ultra

usermehdi
Asteroid
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Samsung Apps and Services
Not mine, how long did you leave it off
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