Original topic:

Phone is showing as two different devices

(Topic created: 06-13-2024 09:29 AM)
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FelixIsaFool
Asteroid
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Samsung Apps and Services

I have been trying extremely hard to figure it out myself but somehow my phone is showing up as 2 different devices, I don't understand. 

25 Replies
Robin621k
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Where is it showing up as 2 different devices?

Have you performed a factory reset on your device ?

Need more information!
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FelixIsaFool
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No I haven't done a factory reset, It's show it on the members app under my products.
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Robin621k
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Did you try to register your device in the members app?
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FelixIsaFool
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Please ask anything you need. I really don't know what information to give.
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realaud
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What happens if you delete one? Your device usually registers itself the first time you log into your Samsung account with it. If you also tried to register it manually, or by QR code, it may end up as a duplicate. You should be able to delete one. Unless it's showing as two different models, I wouldnt worry about it too much, but you should be able to delete a device you don't have.
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FelixIsaFool
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It's showing as two different models
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realaud
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Fo they bith show the same serial nbr? If do, just drlete the one not showing ad the correct device? Is one showing as the product number and the other as the modrl nbr?
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FelixIsaFool
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I'll send a ss!
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FelixIsaFool
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This is my device I'm using 1718303547922.jpg1718303547924.jpg
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